Help Centre

Filbit FAQ
Your Questions, Answered

Everything you need to know about playing on Filbit — from creating your account and making deposits to understanding game rules and staying in control of your gaming. Browse by category or scroll through all questions below.

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How Filbit Support Works

Can't find what you're looking for in the FAQ? Here's how to get help fast on Filbit.

Browse the FAQ

The Filbit FAQ covers the most common questions from Filipino players — registration, payments, games, security, and responsible gaming. Start here for the fastest answers.

Live Chat Support

Filbit's support team is available 24 hours a day, 7 days a week via live chat. Whether you're in Manila, Cebu, or Davao, help is always just a message away — no waiting for business hours.

Email Support

For account issues, document submissions, or detailed queries, you can reach the Filbit support team by email. Response times are typically within a few hours for most requests.

Account Security Help

If you suspect unauthorised access to your Filbit account, contact support immediately. The team can lock your account, guide you through a password reset, and help secure your profile.

Responsible Gaming Tools

Need to set a deposit limit or take a break? Filbit's responsible gaming tools are available directly from your account settings. Visit the Responsible Gaming page for full details.

Mobile App Help

Questions about installing the Filbit PWA on your Android or iOS device? The App page has step-by-step instructions for adding Filbit to your home screen and getting started on mobile.

All Frequently Asked Questions

Registration
Deposits & Withdrawals
Games
Account & Security
Mobile App
Responsible Gaming
Registration & Account Setup

Head over to the Register page and fill in your details — name, email address, mobile number, and a secure password. You must be 21 years of age or older to register on Filbit, in line with Philippine gaming regulations. Once you submit the form, verify your email or mobile number to activate your account and start playing.

The minimum age to register and play on Filbit is 21 years old. This is a firm requirement under Philippine gaming regulations. Filbit reserves the right to request age verification documents at any time, and accounts found to belong to underage players will be closed immediately.

No. Each player is allowed only one Filbit account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in all associated accounts being suspended. If you have trouble accessing your existing account, contact support and we'll help you recover it.

Filbit may ask you to submit a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, driver's licence, or PhilSys national ID — to verify your identity. You may also be asked to provide proof of address. Verification helps protect your account and ensures compliance with anti-money laundering requirements.

On the Login page, click the "Forgot Password" link and enter the email address linked to your Filbit account. You'll receive a password reset link by email. If you no longer have access to that email address, contact our support team directly for assistance.
Deposits & Withdrawals

Filbit accepts a range of payment methods popular with Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱), so there's no currency conversion involved.

Minimum deposit amounts vary by payment method. GCash and PayMaya deposits generally have a lower minimum threshold, making them convenient for players who prefer to start small. Check the cashier section of your Filbit account for the current minimums for each method.

Withdrawal processing times depend on the method you choose. GCash and PayMaya withdrawals are typically processed within a few hours once approved. Bank transfers via BPI, BDO, or Metrobank may take 1–3 business days. Filbit processes withdrawal requests as quickly as possible, but bank processing times are outside our control.

Filbit does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with GCash, PayMaya, or your bank directly if you notice any deductions on their end.

Withdrawals may be delayed if your account verification is incomplete, if there is a pending bonus wagering requirement, or if additional security checks are required. Make sure your account is fully verified and that you have met any applicable wagering conditions. If your withdrawal has been pending for longer than expected, contact Filbit support for an update.
Games

Filbit offers a varied game library including live casino titles, video slots, and Filipino card games. Featured games include European Roulette Pro, W Live, Tongits Go, A Night Out, Jurassic Kingdom, Live Casino, and Leprechaun Riches. Visit the Game page for the full catalogue.

Yes. All Filbit games use certified random number generators (RNGs) to determine outcomes. This means every spin, card draw, or roulette result is completely independent and cannot be predicted or manipulated. Live casino games are streamed in real time with professional dealers, adding an additional layer of transparency.

Tongits Go on Filbit follows the standard Filipino Tongits rules — a three-player draw-and-discard card game where the goal is to reduce your hand value to zero or have the lowest total when the game ends. Log in to your account, navigate to Tongits Go, and join a table. The interface is straightforward and includes in-game rules for new players.

Yes. All Filbit live casino games, including W Live and European Roulette Pro, are fully optimised for mobile browsers. The live streams are compressed intelligently so they run smoothly even on LTE connections. For the best experience, use a stable Wi-Fi or 4G/5G connection.
Account & Security

Filbit uses SSL encryption to protect all data transmitted between your device and our servers — the same standard used by Philippine banks. Your personal information is stored securely and is never sold to third parties. For full details, read our Privacy Policy.

If you suspect unauthorised access to your Filbit account, change your password immediately via the Login page and contact our support team right away. We can temporarily lock your account while the issue is investigated. Never share your password or OTP with anyone — Filbit staff will never ask for these details.

You can update most account details — such as your mobile number, email address, and password — from your account settings after logging in. Some changes, like updating your registered name, may require identity verification. Contact Filbit support if you need help with a specific update.

To close your Filbit account, contact our support team with your request. Before closing, make sure to withdraw any remaining balance. If you are closing your account for responsible gaming reasons, we encourage you to explore our self-exclusion and cooling-off tools first — visit the Responsible Gaming page for more information.
Mobile App

Filbit runs as a Progressive Web App (PWA), which means you don't need to download anything from the App Store or Google Play. Simply open the Filbit website in your mobile browser, tap the browser menu, and select "Add to Home Screen." This creates a shortcut that works just like a native app. Visit the App page for step-by-step instructions.

Filbit works on all modern smartphones and tablets running Android or iOS. Supported browsers include Chrome, Safari, Firefox, and Edge. For the best performance, keep your browser updated to the latest version. The full game library, including live casino streams, is accessible on mobile.

Live casino streams require a stable internet connection. If you're experiencing lag or buffering, try switching from mobile data to Wi-Fi, or move closer to your router. Closing other apps running in the background can also help free up memory. If the issue persists, contact Filbit support and let us know your device model and browser version.
Responsible Gaming

Log in to your Filbit account and go to the Responsible Gaming section in your account settings. From there, you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period before it becomes active — this is by design to protect players.

Yes. Filbit offers cooling-off periods and self-exclusion options. A cooling-off period temporarily restricts your access to games for a set duration — from 24 hours up to several weeks. Self-exclusion is a longer-term option that closes your account for a defined period. Visit the Responsible Gaming page to learn more and activate these tools.

Common signs include chasing losses, spending more than you can afford, neglecting responsibilities to play, or feeling anxious when not playing. If any of these sound familiar, it may be time to take a break. Filbit encourages all players to gamble responsibly. For support and resources, visit our Responsible Gaming page.

Filbit is designed with Filipino players in mind and operates with player safety as a priority. All games use certified RNGs, transactions are encrypted, and responsible gaming tools are built into every account. Players must be 21 or older to register, and our team is available 24/7 to assist with any concerns.
Still Need Help?

Our support team is online 24/7.

Can't find the answer you're looking for? Reach out to the Filbit support team via live chat or email. We're here to help players across the Philippines — from Manila to Mindanao.

Support Email

support filbit.net
Play Responsibly

Filbit is for players aged 21 and above. Set your limits, take breaks, and never chase losses. Visit our Responsible Gaming page for tools and support.

Ready to Play?

Join Filbit Today

Register for free, deposit in Philippine Peso, and access the full Filbit game library. Live casino, slots, Tongits Go, and more — all on one platform. Open to Filipino players aged 21 and above.

Create a Free Account Get the Mobile App

Must be 21 years or older. Please review our Terms & Conditions and Responsible Gaming policy before playing.